What is MSG GO?
With MSG GO, you can watch live New York Knicks, New York Rangers, New York Islanders, New Jersey Devils, Buffalo Sabres, & New York Red Bulls games, including pre & post-game coverage, along with MSG Networks’ Emmy award-winning original programming. MSG GO is available at no additional cost to subscribers of participating television providers who receive MSG Networks as part of their pay television subscription.
Will MSG GO offer all Knicks, Rangers, Islanders, Devils, Sabres, and Red Bulls games?
For qualified subscribers, the games available on MSG GO will be the same as the games available for them to watch on MSG Networks at their home service account address. Games not on MSG Networks will not be available on MSG GO.
Is there a cost to download MSG GO or an additional subscription fee?
MSG GO is available at no additional cost to subscribers of participating television providers who receive MSG Networks as part of their pay television subscription.
How do I sign in to MSG GO?
Once you open the MSG GO app or visit msggo.com, select “SIGN IN TO WATCH” and you will be asked to select your TV provider. You will then be prompted to sign in by entering the username and password issued to you by your TV provider.
What if my TV provider is not listed when I try to sign in?
If your provider is not listed, select “DON’T SEE YOUR TV PROVIDER” at the lower part of the sign-in screen and select your TV provider. By selecting your provider, you will be signed up to receive a notification when MSG GO becomes available from your TV provider; web users will be notified via e-mail & app users will receive an alert on their device. App users should make sure to keep the app downloaded in order to receive their alert. We are always working diligently to add more TV providers to MSG GO. Please contact your television provider as well to request MSG GO.
What if I forgot or don’t have a username and password?
Please call or visit your participating TV provider’s website to register for a username and password.
Will I be required to sign in every time I visit MSG GO?
You will not be required to sign in every time you visit MSG GO. Periodically, you may be asked to sign in again with your TV provider credentials to verify your TV subscription.
Why must I enable location services?
Is MSG GO available outside the United States?
MSG GO is only available if you are located within the United States.
On what mobile devices can I use MSG GO?
MSG GO is currently available for use on mobile devices that use the Apple iOS or Android operating systems. Apple devices must have iOS 9.0 or higher and Android devices must have Android 4.4 or above. You can download the latest MSG GO app from the Apple App Store or Google Play.
Can I watch MSG GO on my computer?
Yes, go to MSGGO.com and select “SIGN IN TO WATCH.” If you do not see providers available from the selection tool, try clearing your web browser cache, close out & relaunch the browser. For the best experience when accessing MSG GO on your PC or MAC, it is recommended that you have the following versions of web browsers for optimal performance –
Mac OS (10.9+)- Latest versions of Safari, Mozilla Firefox, Google Chrome, and Opera.
Windows (32 and 64-bit, unless noted)- Windows Vista (32 bit), Windows 7, Windows 8.1 and Windows 10: Latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome and Opera.
For High Sierra users (Safari)- Please check your Safari privacy settings: Go to Safari > Preferences, click Privacy tab, then uncheck the ‘Prevent cross-site tracking’ option and reload the page.
For non-High Sierra users (Safari)- Please check your Safari privacy settings. Go to Safari > Preferences, click Privacy tab, then check the ‘Always allow’ option and reload the page.
For any issues, email us at email@example.com for assistance.
How can I use AirPlay to watch MSG GO on my Apple TV?
You can use AirPlay to stream MSG GO or mirror your iOS screen to your Apple TV.
To use AirPlay:
- Make sure your iOS device and Apple TV are both connected to the same Wi-Fi network.
- Make sure you have the latest software on your iOS device and Apple TV. To find out how, go to Get help with AirPlay.
- On your Apple TV, make sure AirPlay is turned on in Settings > AirPlay.
- Open MSG GO on your iOS device and start playing a video.
- Tap the screen to see the player controls.
- Tap the AirPlay icon along the bottom right of the screen.
- Tap the device that you want to AirPlay to.
If the AirPlay icon doesn’t appear in MSG GO, do the following:
- Swipe up from the bottom of your screen to open the iOS Control Center.
- Swipe horizontally to see what’s playing.
- Tap the device that you want to AirPlay to.
How to Cast MSG GO:
To cast MSG GO from your Android device:
- Connect your Android device to the same Wi-Fi network as your Chromecast.
- Open the MSG GO app and tap the game or highlight content you’d like to watch.
- Tap the Cast icon at the top of the player window and choose your Chromecast from the list.
I can’t get MSG GO to work on my Chromecast.
- Make sure the MSG GO app is up to date.
- You can check for updates in the Google Play store.
- Make sure your device is connected to the same wireless network as your Chromecast.
- Chromecast needs to be on the same Wi-Fi network in order to connect to MSG GO.
- Is your router, modem, or gateway set to multicast?
- Your router, modem, or gateway owner’s manual or manufacturer should have instructions for enabling multicast.
Why aren’t videos loading on MSG GO?
MSG GO will work on WiFi or cellular. If your video is frozen or blurry, move to a location with better network connectivity.
I have a internet-only subscription with my provider, can I still access MSG GO?
No. You must receive MSG Networks as part of your pay television subscription with that provider to access MSG GO.
How long are game replays available?
Game replays are available for 48 hours or until next team’s game (per league video on-demand restrictions).
Does MSG GO offer closed captioning?
Yes. Closed captioning is available for all programming. On the web and on iOS devices, it can be accessed by selecting the icon at the lower, right corner of your player. To display captions, select the CC icon when the video is playing.
Is there a wireless data charge for using MSG GO?
MSG does not charge for using MSG GO. However, some wireless providers may charge wireless access, data and other fees; please check with your provider to confirm you have an appropriate data plan and to see if any such fees may apply to you.